March 10, 2020
Re: COVID-19 Virus and Visitation Limitation
Dear Residents, Family and Friends:
On behalf of the entire team at Keystone Ridge Post Acute Nursing and Rehab (“Keystone Ridge” or “the Facility”), we want to thank you for allowing us to care for you or your loved one. We recognize the high level of trust that you place in us, and we are committed to providing high quality care to those whom we have the privilege to serve.
As you are most likely aware, the country is currently united in its attempt to navigate the challenges presented by the COVID-19 virus. Of course, we at Keystone Ridge have consistently been following the recommendations from the Center for Disease Control, including following strict handwashing procedures and wearing personal protective equipment when indicated by the resident’s presenting condition. We update our infection prevention protocols as new information becomes available. Likewise, we remain in close contact with the local and state health departments, and appreciate their ongoing guidance and support.
You may also have read or heard that there has been a positive COVID-19 diagnosis in Douglas County, which has caused us to revisit our visitation policy. Although the patient with the positive diagnosis was not and is not in our Facility, we are taking every precaution to protect our current residents, staff and visitors. As part of our efforts to manage this development, and in accordance with the recent guidance provided by the Centers for Medicare and Medicaid Services, we will be limiting visitation at this time and until further notice. By this, we mean that visitation will only be permitted in very limited circumstances – for example, if the visit is essential for the resident’s well-being or if the resident is in an end-of-life situation. Of course, we are happy to facilitate virtual visitation by phone or FaceTime, and encourage you to remain in contact with your loved ones without in-person visitation until such time as we are able to welcome you back.
In addition to the above limitation on visitation, we are continuing to be proactive regarding any infections that could impact our community. Please know that we are all fully engaged in taking action to minimize the possible exposure associated with this virus.
We thank you for your continuing confidence, and for helping us in our attempts to keep our residents and staff safe. Please do not hesitate to reach out with questions, concerns or requests for assistance. We will keep you updated as additional information becomes available.
~The Team at Keystone Ridge